We are closed on Sat in March and our clinic start hour for weekdays will be 10 AM instead of 9 AM.

FAQs

Most frequently asked questions
FAQs

Most Popular Questions

Use your last name, Alberta Health Care number (no dashes), and phone number to log in with a one-time passcode.

It’s our clinic’s secure messaging system. We’re trying to contact you.

No, call the clinic to set up an account. After your first visit, your profile will be ready for online bookings.

No, CHR only allows physical appointment bookings. If you book a virtual one, we’ll call to reschedule.

No, we don’t use the CHR virtual platform. The doctor will call you on the phone number in your chart.

Yes, call the clinic for other options. CHR shows only the earliest available slots.

Visit our website and click on "Patient Enrollment" to access the intake form. Completing the form doesn’t guarantee acceptance to the clinic, so please call us if you don’t already have an appointment.

In Telus CHR, we add your photo to help us recognize you and avoid mix-ups with patients who have similar names.

Ask your pharmacy to send us a request or visit the clinic during appointments or walk-in hours.

Walk-ins start at 9 AM and are first-come, first-served. We close them once we hit the daily limit.

No, we only accept Alberta Health Care, Refugee documents, Veteran Affairs, and Active Military. Non-insured visits are subject to fees.

Report it to Alberta Health Care Insurance Plan (AHCIP) immediately. Call them at (780) 427-1432 or, for hearing impairments, use the Teletype line at (780) 427-9999.

Bring your Alberta Health Care card and government-issued photo ID. If you don’t have your physical card but know the number, we’ll still need photo ID to verify it for security reasons.
Wait times depend on the day, time, and number of patients. Our staff will keep you updated. To reduce wait times, we address one concern per visit whenever possible.